Frequently Asked Questions (FAQ’s)

  • What is your Return & Exchange Policy?
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    Note: You can either link your return/exchange policy page here or post your policy text here. We will accept returns within [7] days of shipment for a full refund and within [7] days for an exchange or store credit as long as the items are returned in the same condition they were received in and follow the applicable conditions listed in our guidelines:

    APPAREL

    Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. For Tops and Dresses, please be careful of makeup or deodorant rubbing off on the garment.

    SHOES

    Shoes must be returned unworn, undamaged, without any scuffs  Shoes must also be returned with their shoe boxes. 

    SWIMWEAR AND LINGERIE

    Please try on over your underwear for sanitary reasons. Do not remove the protective slip.

    COSMETICS AND BEAUTY PRODUCTS

    Hygiene and safety are important to us. We will accept back beauty products within 30 days, provided that they are unused and unopened. Products where the protective seal is no longer intact, opened, or used, cannot be returned for a refund.

    FINAL SALE ITEMS

    Heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

    If it is past the return window, please contact our customer service team at [shoplinovaboutique@gmail.com] before returning your item to avoid having your package returned or not processed.

  • What shipping methods do you offer?
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    • USPS 3-5 Business Days
    • 2nd Day Air

    There are areas in which we cannot expedite shipping due to logistics. These areas include:

    • Hawaii
    • Alaska
    • Puerto Rico (US Territory)
    • US Virgin Islands (US Territory)

    For US territories and Alaska, the orders will ship either FedEx, USPS or DHL.

  • Do you offer international shipping?
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    No

  • When will my order ship?
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    Orders placed Monday-Friday before 12 pm PST will ship the same day. After 12 pm PST, they will ship the next business day.

    Orders placed Friday after 12 pm, Saturday & Sunday will ship out the following business day.


  • What if my package is lost or stolen?
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    In the unfortunate event you are not able to locate a package that has been marked delivered by the shipping courier, please wait 24 hours in case the package was prematurely marked but is awaiting delivery. We are obligated to wait 24 hours by carriers. After 24 hours from delivery, if you are still not able to locate your package, please contact us at shoplinovaboutique@.com for assistance.

  • What forms of payment do you accept?
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    We  accepts the following forms of payment:

    • Credit Cards: Visa, Mastercard, American Express, Discover, and JCB credit card.
    • 3rd party payment methods: PayPal, Afterpay, Klarna, Zip, Apple Pay, and Venmo. Options may vary based on location and order amount.
    • [Shop Linova] Gift certificates/Gift cards and Loyalty Rewards.

     

  • When will my card be charged?
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    Charges are processed when your order is placed. 

  • How do I purchase and send a Gift Card?
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    You can purchase Gift Cards here! We offer both [Email] and [standard delivery].

    Gift card balance does not expire and you can check your gift card balance here. 

  • What is your customer support contact information?
    • You may contact support at shoplinovaboutique@gmail.com Please allow 1-2 business days for a response.