Returns & Exchange Policy
Returns & Exchange Policy
At [Shop Lionva], we strive to ensure your complete satisfaction with your purchases. Please review our Returns and Exchange Policy for all the details on how to proceed with returns, exchanges, and refunds.
Eligibility for Returns and Exchanges:
You may return or exchange any item purchased from our boutique within [14] days from the date of delivery. Items that have been used, washed, altered, or damaged in any way will not be eligible for return or exchange. The item must be returned in the same condition they were received in and follow the applicable conditions listed in our guidelines:
APPAREL:
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. For Tops and Dresses, please be careful of makeup or deodorant rubbing off on the garment.
SHOES:
Shoes must be returned unworn, undamaged, without any scuffs Shoes must also be returned with their shoe boxes.
SWIMWEAR AND LINGERIE:
Please try on over your underwear for sanitary reasons. Do not remove the protective slip.
COSMETICS AND BEAUTY PRODUCTS:
Hygiene and safety are important to us. We will accept back beauty products within 30 days, provided that they are unused and unopened. Products where the protective seal is no longer intact, opened, or used, cannot be returned for a refund.
FINAL SALE ITEMS:
Heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
If it is past the return window, please contact our customer service team at [shoplinovaboutique@gmail.com] before returning your item to avoid having your package returned or not processed.
Initiating a Return or Exchange:
To initiate a return or exchange, please contact our customer support team at [shoplinovaboutique@gmail.com] within the eligible time frame. You will be required to provide your order number and the reason for the return or exchange.
Returns and Refunds:
Upon approval of your return request, you may choose to receive a refund to your original payment method or receive store credit for the full purchase amount.
Refunds will be processed within [7] business days from the date the returned item is received by us.Shipping charges are non-refundable, and the cost of return shipping will be the customer's responsibility unless the return is due to our error or a defective product.
Exchanges:
If you wish to exchange an item for a different size or color, please contact our customer support team. The exchanged item will be shipped to you once we receive and inspect the original item.
Shipping charges for the exchanged item may apply and will be discussed during the exchange process.
Defective or Incorrect Items:
In the rare event that you receive a defective or incorrect item, please contact us immediately at shoplinovaboutique@gmail.com . We will provide you with a prepaid return label and promptly send you a replacement or process a refund.
Final Sale Items:
Certain items may be designated as "final sale," and they are not eligible for returns or exchanges. This information will be clearly indicated on the product page.
Contact Us:
If you have any questions or need assistance with the return or exchange process, please reach out to our customer support team at [shoplinovaboutique@gmail.com].